Team Lead

Primary Skills :

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
• Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
• Event Management, Discovery, Service Mapping and Orchestration
• OMT, Flow Designer, Widgets, Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
• Manages work against an often-demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST / SOAP.
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus), Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements, Effective communication skills via verbal and non-verbal methods, Strong attention to detail Problem solving ability.

Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas