Regional Manager (Tribe Lead - Business Services for Locations)

Job Description

Roles & Responsibilities :

Leadership & People Management :

Serve as the disciplinary manager (Head of Department) for the region within Field Service.

Oversee and manage Location Managers and local IT Support employees.

Drive competence management initiatives for the region, ensuring high-performing teams.

Provide guidance and mentorship to senior associates deployed as 'location managers.'

Regional IT Business Partner (ITBP) & Stakeholder Management :

Act as the primary IT Business Partner for operative business divisions within the region.

Identify, translate, and convert regional business requirements into IT solutions, leveraging the BD Portfolio offerings and considering local preferences.

Serve as the key interface to senior management stakeholders within your region.

Lead stakeholder management efforts with local stakeholders and central partners (MSO, LS PSM, central PSO, and BD executive management).

Understand the strategies of business divisions, roadmaps, and channels of influence for decision-making.

Communicate effectively in the language of the functions engaged with (e.g., QM, LOG, TEF, MOE, ITM, BDO).

Act as the escalation level for issues concerning LM, RSP, MSO, and LS PSM.

Manage local IT crises where applicable.

Cost & Performance Management :

Control cost centers within your area of responsibility.

Ensure efficient performance of IT initiatives and process steps, reducing the number of interfaces for the regions.

Portfolio Consultancy (primarily for BD Products, Services & Solutions) :

Act as an expert, key contact, and dispatcher for consulting requests, incoming demands, and Service Onboarding Requests related to the respective Portfolio.

Possess profound knowledge about the services of the respective portfolio.

Support Portfolio & Service Owners (P&SO) in all consulting requests from the regions.

Act as the main interface between the Portfolio and regions for new demands, service ideas, details of services, and commercial / technical questions.

Serve as the first contact within the Demand Management Process, understanding incoming demands and dispatching them to the responsible LS PSM.

Act as a key interface to the Service Onboarding Team, reviewing and dispatching portfolio-relevant onboarding issues.

Strategic & Operational Engagement :

Connect with senior management in the region and locations / plants (e.g., PT / PC).

Have broad familiarity and understanding of the BD product and service portfolio.

Understand the BD process landscape and ensure its effective deployment in the region.

Engage proactively on both commercial and technical / project topics.

Target responsible for achieving regional objectives within Field Service.

Qualifications

Qualification :

Proven experience as a Regional Manager, Head of Department, or similar leadership role within a Field Services or IT organization.

Strong background in IT business partnership and stakeholder management.

Demonstrated experience in people management, including leading and mentoring teams.

In-depth understanding of IT service management principles and practices.

Familiarity with cost center controlling and budget management.

Excellent communication, interpersonal, and negotiation skills.

Ability to translate business requirements into IT solutions.

Strong analytical and problem-solving abilities.

Knowledge of BD's product and service portfolio is highly desirable.

Bachelor's degree in Information Technology, Business Administration, or a related field.

Experience and Competencies :

Leadership : Ability to inspire, motivate, and develop high-performing teams.

Strategic Thinking : Capacity to align IT solutions with broader business objectives.

Stakeholder Management : Proven ability to build and maintain strong relationships with diverse stakeholders.

Business Acumen : Deep understanding of business processes and their IT implications.

Communication : Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical audiences.

Problem-Solving : Proactive and effective in identifying and resolving issues.

Customer Focus : Strong commitment to delivering exceptional customer service.

Additional Information

You will be joining the global IT services division of the Bosch Group, supporting our mission of 'Invented for Life', participating in the delivery of products and services which leave a lasting impact on the world.

We are seeking an experienced and strategic Tribe Lead to manage our Business Services for Locations (BSL) within Field Services. You will serve as a Tribe Lead (Regional Manager), a pivotal leadership position responsible for the overall IT landscape and business services in the India region. This role combines target management, IT business partnership, and portfolio consultancy, ensuring efficient, responsive, and cost-effective IT solutions that align with our business objectives.