Customer Service Sales Support

Job title : Customer Service Sales Support

Company : Renaissance Jewel

Location : Remote(WFH)

Experience Required : 6–10 Years

Salary Range : Up to ₹10 LPA

Working Hours(EST) 9am- 5pm(Wed- Sun) 3 : 00 PM – 11 : 00 PM

Type : Full-Time

About Renaissance Jewel

Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.

About the Role :

We are seeking a dynamic and experienced Sales & Customer Support Specialist to join our growing support team. This role is ideal for someone with a strong background in call center operations , particularly in handling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities.

Key Responsibilities :

• Handle inbound customer inquiries via phone and live chat with professionalism and empathy.
• Provide detailed product information, assist with order status, returns, and after-sales service.
• Identify and act on sales opportunities during customer interactions.
• Maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA).
• Accurately log all customer interactions in CRM systems.
• Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.
• Mentor junior team members and contribute to best practices in customer engagement.

Required Skills & Experience :