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Customer Service Leader

ConfidentialVadodara

30+ days ago

Job description

Internal

Participating Units and / or Subsystem Managers
Customer Service Manger / Leaders
Parts & Overhaul Support team (Back-office)
RAMS team
Project Engineering team
Quality team (mainly PrQSM and SQ)
Installation and Test & Commissioning team (if applicable)
Internal Supplier representatives (Components / PU)
Sourcing and Contract Manager
Integrated Service Readiness (ISR)
Maintenance / Service team (if Alstom)
Global System representatives (if applicable)

External

Customer site team

Customer maintenance team (if not Alstom)

External Suppliers

Main Responsabilities

Key accountabilities :

Operations Support

Overall support and coordination for Metro Warranty.

Alignment with the Sourcing and Quality for the material planning.

Gather technical knowledge and field data. Provide reliability studies for continuous improvement proposals. Provide technical solutions for obsolescence with the support of Engineering function. Material and dispatched planning and logistics support

Performance measurements :

Achievement of Parts & Overhaul Dashboard

Achievement of REX implementation

Audit results (internal and external)

Compliance with EHS rules and work-related processes

Ontime delivery and ontime dispatch

Warrenty replacement tracking and ontime replacement.

Main Required Competences

Educational Requirements

Mandatory :

Graduate in Engineering or Industrial ('Internal Graduation' ('cadre interne' in F) acceptable)

Internal EHS training

English

Desirable :

Bachelor degree in Engineering / Managemet

Experience 5 To 8 Years

Mandatory :

Computer literacy (Microsoft Windows & Office environment)

Basic Knowledge on SAP & GSI

Knowledge on trains parts and subaasembly

Knowledge on prouplsion system.

Desirable :

General Railway knowledge

Field Expeience

Problem Solving skills

DFQ, Quality and Audit skills

Customer contact

Skills Required

Microsoft Windows, Sap, Engineering

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Customer Service • Vadodara

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