Job Overview :
We are looking for an experienced SAP SuccessFactors Consultant to provide L2 / L3 application support across multiple SuccessFactors modules : Employee Central, Recruiting, Onboarding 2.0, and Succession & Development . The consultant will manage ticket resolution, minor enhancements, and ongoing system improvements in a multi-country, global support model .
Key Responsibilities :
Employee Central (EC) :
- Manage configuration issues related to Foundation Objects , data models , business rules , and event reasons .
- Maintain RBP (Role-Based Permissions) and org structure alignment.
- Resolve issues related to job information , position management , and workflows .
- Support data correction , mass changes, imports, and EC audit compliance.
Recruiting (RCM) :
Provide support on requisition templates, offer approval workflows, and candidate status flows.Assist with agency portals , job postings , and candidate application issues .Manage permission-based access for recruiters and hiring managers.Troubleshoot integration points with Onboarding and EC.Onboarding 2.0 (ONB) :
Maintain onboarding process configurations, including email templates , New Hire Data Collection , Review Checklists , and Compliance Steps .Address onboarding-related role issues and business rule errors.Ensure data flows from RCM → ONB → EC are functional.Support for reboarding and crossboarding scenarios.Performance & Goals (PMGM)
Support goal plan setup, performance form templates, and route maps.Troubleshoot workflow issues, calibration cycle errors, and form launches.Manage end-of-cycle activities and alignment of goals.Succession & Development :
Support talent pool management , nomination methods , and succession org charts .Help business users navigate readiness assessments, talent profiles, and career path planning.Troubleshoot matrix grid reports , calibration readiness , and permissions.Skills & Qualifications :
hands-on SuccessFactors support experience across at least 3 modules : EC, RCM, ONB 2.0, Succession.Strong knowledge of SuccessFactors configuration, admin tools, and permissions (RBP) .Experience in global support environments with ticketing systems like JiraExposure to multi-country SuccessFactors environments (South Africa, KSA, UK, Australia) preferred.Good understanding of integration touchpoints , although no middleware handling required.Skills Required
Sap Successfactors, Jira