Import / Export - Freight Forwarding ( Logistics) MUMBAI

Industry : Freight Forwarding / Logistics

Current open positions with JDs :

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Position

No. of positions

Imports - 1

1) Jr. CS Executive

Upto 1.5 yrs

Max CTC 27K

Only Freight Forwarding

2) Sr. CS Executive - 1

Upto 3 yrs

Max 40K

Only Freight Forwarding

Exports

3) Jr. Doc Executive -1

Upto 1.5 yrs

Max 27K

Only Freight Forwarding

4) Sr. CS Executive - 1

Upto 3 yrs

Max 42K

Only Freight Forwarding

Export Documentation Executive is responsible for preparing, verifying, and managing all export-related documents for ocean and air shipments. The role ensures compliance with international trade regulations and smooth coordination between customers, carriers, and internal teams.

Key Responsibilities :

1. Documentation & Compliance

• Prepare and verify export documents such as Shipping Bills, Bills of Lading (BL), Airway Bills (AWB), Invoices, Packing Lists, SLI, COO, Certificate of Origin, etc.
• Ensure documents comply with customs regulations, carrier requirements, INCO terms, and customer guidelines.
• File shipping bills on portals like ICEGATE, DGFT, and CHA coordination.

2. Shipment Coordination

3. Customer Communication

4. Data Management

5 . Compliance & Audit

Skills & Competencies

Import Customer Support Executive

Industry : Freight Forwarding / Logistics

Job Summary :

We are looking for a proactive and detail-oriented professional to manage and coordinate import shipments while

ensuring a seamless experience for customers. The role involves close coordination with overseas agents, shipping lines,

transporters, and internal teams to ensure timely and accurate delivery of shipments.

Key Responsibilities :

Handle day-to-day import shipments (Air & Sea) from booking to final delivery.

Coordinate with overseas agents, shipping lines, airlines, and transporters for smooth cargo movement.

Prepare and verify import documentation such as Bill of Lading, Arrival Notice, Delivery Order, and Customs

documentation.

Communicate proactively with customers regarding shipment status, delays, or exceptions.

Maintain and update shipment details in the system and ensure accuracy in data entry.

Follow up with CHA / customs brokers for clearance updates.

Ensure timely invoicing and assist with payment follow-ups when required.

Handle customer queries, complaints, and service issues efficiently and professionally.

Coordinate with internal departments (operations, accounts, sales) for service delivery.

Track shipments and share regular status reports with customers.

Maintain excellent customer relationships and strive for service excellence.

Key Skills & Competencies :

Strong knowledge of import processes, documentation, and customs procedures.

Prior experience in freight forwarding / logistics industry (especially import operations).

Good communication and coordination skills.

Proficiency in MS Office and TMS / ERP systems.

Customer service orientation with a problem-solving approach.

Attention to detail and ability to multitask under tight timelines.

Qualifications & Experience :

Graduate in any discipline (preferably in logistics, commerce, or international trade).

2–5 years of experience in import customer service or operations within freight forwarding.

Knowledge of INCOTERMS, HS codes, and international shipping practices is an advantage.

Key Performance Indicators (KPIs) :

On-time shipment delivery and documentation accuracy.

Customer satisfaction score / complaint resolution rate.

Timely communication and response rate.

Reduction in shipment errors or delays

Import Documentation Executive

Key Responsibilities :

Prepare and verify all import documentation including HBL / MBL, invoices, packing lists,

arrival notices, DO release, etc.

Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for

timely movement of cargo.

Ensure accurate BL instructions, manifest corrections and filing as per requirements.

Manage D / O collection, billing, and follow-up for payments.

Track shipment status and update internal teams and clients.

Maintain files and records as per company and compliance standards.

Resolve documentation discrepancies and support import operations team.

Handle vendor