CRM executive (Mumbai)

Job Description

mail : - info@naukripay.com

job involves managing customer data and relationships to improve customer service, engagement, and retention. Key responsibilities include overseeing customer interactions, implementing and analyzing CRM systems, developing customer loyalty programs, collaborating with sales and marketing teams, and resolving customer issues to enhance satisfaction and drive revenue growth. Core skills for this role are analytical thinking, technical proficiency with CRM platforms, strong communication, problem-solving, and a deep understanding of customer service.

Key Responsibilities

Customer Relationship Management :

Build and maintain profitable relationships with key customers, ensuring high levels of customer satisfaction and loyalty.

CRM System Management :

Oversee the configuration, maintenance, and effective utilization of a company's CRM system, including data management and segmentation.

Data Analysis & Strategy :

Analyze customer data to identify trends, understand customer needs, and develop strategies for customer engagement, marketing campaigns, and loyalty programs.

Customer Service :

Resolve customer complaints, provide product information, and ensure a positive customer experience throughout the entire customer journey.

Cross-Functional Collaboration :

Work closely with sales, marketing, and other departments to ensure an integrated and effective customer experience.

Reporting & Analysis :

Conduct business reviews, analyze key performance indicators, and prepare reports to management on customer satisfaction and CRM effectiveness.

Competitor Analysis :

Monitor competitors and industry trends to identify opportunities and inform strategies for market competitiveness.

Essential Skills

Analytical Skills : To interpret customer data and identify trends.

Technical Skills : Proficiency with CRM platforms (e.g., HubSpot) for system management and data handling.

Communication Skills : To effectively interact with customers and internal teams.

Problem-Solving Skills : To address customer complaints and find solutions.

Strategic Thinking : To develop and implement effective customer relationship strategies.

Customer Service Expertise : A deep understanding of customer service practices to ensure satisfaction.

Requirements

meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.