Quality Analyst & Trainer

Job Title : Quality Analyst cum Trainer [Australian Process / Immediate Joiners Preferred]

Location : Sector 48, Gurugram

Department : Sales Process

Reports To : Operations Manager

Employment Type : Full-Time

Job Summary :

We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.

Key Responsibilities :

Quality Assurance (QA) :

• Monitor and evaluate daily interactions of calls for adherence to quality standards.
• Analyze performance data and identify trends, gaps, and areas for improvement.
• Create and maintain QA reports, scorecards, and dashboards.
• Provide regular feedback and coaching to team members to enhance quality performance.
• Assist in developing and updating quality checklists and SOPs.
• Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.

Training :

Qualifications & Skills :

Preferred :

Salary : Upto 5 LPA + Incentive

Note : Interested candidates, please share your updated resume to WhatsApp Number +91 892-941-7366

Calling Number +91 892-940-5554

Skills Required

Lms, Ms Office, Crm Systems