This job offer is not available in your country.
Client Services Associate
Astro Vistaarmumbai city, maharashtra, in30+ days ago
Job descriptionClassify each lead based on interest : Courses, Spells, Products, or Consultations. Use internal CRM or tracking system (e.g. spreadsheet / Notion / WhatsApp tags) to log details : Name, Interest, Budget, Timeline, Follow-up Date. Disqualify politely if a lead is clearly misaligned. Share the right offering link / post / resource based on their expressed need. Suggest the best-fit product or session if the client seems confused. Upsell or cross-sell where meaningful. Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights. For every successful conversion, guide the client clearly through : Payment confirmation Product / course access instructions Follow-up timelines (e.g., when to expect delivery or session booking) Confirm all onboarding steps are understood by the client. Check in after delivery / service (in 3–5 days). Maintain a warm connect through occasional festival wishes, check-ins, or value-adds. Escalate any dissatisfaction or refund request immediately to the co-founders. Share weekly insights on what leads are asking, common objections, and what’s working. Suggest content or campaign ideas to improve conversions or address objections. Coordinate with marketing / design when templates or creatives are needed. Daily tracker update before EOD : Number of leads received Number converted Hot / warm / cold classification Issues / escalations if any Empathy without over-promising A balance of professionalism and spiritual insight Quick learner of our offerings and inner process Reliable, accountable, and proactive Instagram (DMs, comments, story replies) WhatsApp Business Notion / Google Sheet for tracking (or CRM, if introduced) Canva (basic familiarity is a plus) Payment gateways (Razorpay, GPay, etc.) Response time average Conversion rate from inbound leads Client satisfaction (based on feedback or repeat purchase) Contribution to strategy or campaign improvement
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Core Responsibilities
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
Conversion Strategy
Customer Onboarding
Client Relationship Management
Collaboration & Strategy Input
Reporting
Soft Skills Expected
Tools & Channels
KPIs (To Be Reviewed Monthly)
Create a job alert for this search
Client Service Associate • mumbai city, maharashtra, in
Related jobs
%20Ltd.)
)
As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, a...Show moreLast updated: 1 day ago
- Promoted
Associate Client Servicing Manager
FoxyMoronMumbai, Maharashtra, India Client Relationship Management : .Understand the client's brand identity, core values, and unique selling propositions (USPs) to execute effective campaigns.
Develop and maintain strong, trusting rela...Show moreLast updated: 4 days ago
- Promoted
Associate - Procurement Services
WNS ProcurementMumbai, IN We're Hiring : Associate Procurement Specialist.Are you passionate about procurement operations and team leadership? We’re looking for a talented professional with 5-7 years of experience in procure...Show moreLast updated: 15 days ago
- Promoted
Global Client Services - Associate
ConfidentialMumbai Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat.Obtain thorough knowledge of products offered by IB on various global exchanges.Assist clients with o...Show moreLast updated: 6 days ago
- Promoted
Associate - Client Solutions
ConfidentialMumbai, India Andheri, Mumbai (Work from Office).Kelp is a fast-growing fintech product company that works with leading private equity and financial institutions.
Our team is young, dynamic, and passionate about ...Show moreLast updated: 6 days ago
- Promoted
Client Services Manager
AuthBridgeMumbai, Maharashtra, India Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
Coordinate onboarding and implementation processes for new cli...Show moreLast updated: 4 days ago
- Promoted
Senior Associate - Finance Operations
Talent ProMumbai, India Senior Associate - Finance (Operations), & Responsibilities Payables & Vendor Management : - Drive monthly & quarte...Show moreLast updated: 30+ days ago
- Promoted
Associate – Accommodation Services (US Healthcare Services)
Tata Consultancy ServicesMumbai, India Job Title : Associate – Accommodation Services (US Healthcare Services).Location : Olympus, Thane, Mumbai.Shift : US Night Shift (24x5 Rotational Support).
Experience Required : 4–9 years.Industry : US H...Show moreLast updated: 28 days ago
- Promoted
Morningstar - Client Service Specialist
Morningstar India (P) Ltd.Navi Mumbai, India Product Consultant (Client Service Specialist) We're looking for a highly motivated Client Service Specialist with 3-4 years of experience in c...Show moreLast updated: 30+ days ago
- Promoted
Client Services Representative - Trade Issue
ConfidentialMumbai Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global ...Show moreLast updated: 6 days ago
- Promoted
Client Onboarding, Senior Associate
ConfidentialMumbai, India State Street's Global Markets division (SSGM) is looking for a candidate with 3 to 5 years of experience in Client Onboarding.
Knowledge of KYC, ISDA, CSA, EBC, Swap Doc, Port Rec, Variation Margin,...Show moreLast updated: 6 days ago
- Promoted
Client Services Representative
ConfidentialMumbai City, Navi Mumbai, Mumbai Interactive Brokers is seeking MBA / Graduate freshers with a finance background and a professional demeanor suitable for interaction with an experienced and active clientele base.The ideal candidate...Show moreLast updated: 8 days ago
- Promoted
Participant (DP) Services Role.
National Securities Depository Limited (NSDL)Mumbai, Maharashtra, India Job Description Senior Manager : .Understand SEBI / NSDL guidelines and oversee the preparation and issuance of circulars, operating guidelines, and regulatory directions to Depository Participants (DP...Show moreLast updated: 4 days ago
- Promoted
Senior Client Service Associate
TINGMumbai, Maharashtra, India We are seeking an experienced Associate - Client Servicing to join our advertising team.The ideal candidate will have a proven track record of managing and growing client.Assist with the management...Show moreLast updated: 30+ days ago
- Promoted
Associate Consultant
Calfus Inc.dombivli, maharashtra, in As an Oracle ERP (EBS / Fusion) consultant, you are required to help the client in maintaining, upgrading, and extending the applications as per business requirements.
You will bring consultative skil...Show moreLast updated: 2 days ago
- Promoted
Client Solutions - Associate
ConfidentialMumbai, India As a vital bridge between researchers, clients, and industry experts, you will play a key role in delivering comprehensive research solutions that empower informed decision-making.Join our innovati...Show moreLast updated: 6 days ago
- Promoted
Asset Services - Associate - Core Services
ConfidentialMumbai, India We're seeking someone to join our team as an Associate in the Asset services team.The Mumbai team within the Asia Pacific group is an asset servicing team responsible for managing the timely and ac...Show moreLast updated: 6 days ago
- Promoted
Client Services Associate
Astro Vistaarthane, maharashtra, in To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vis...Show moreLast updated: 30+ days ago
- Promoted
Client Servicing Associate
ConfidentialMumbai, India Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater&aposs global clients.
They excel in addressing inquiries rel...Show moreLast updated: 6 days ago
- Promoted
Associate, Client Service - 2025 Start
ConfidentialMumbai, India Third Bridge is a market-leading investment research firm.We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions.No other ...Show moreLast updated: 6 days ago
Client Support Associate (US Shifts)
MadeTrulyAndheri, MH, INQuick Apply