Associate – Accommodation Services (US Healthcare Services)

Job Title : Associate – Accommodation Services (US Healthcare Services)

Location : Olympus, Thane, Mumbai

Shift : US Night Shift (24x5 Rotational Support)

Experience Required : 4–9 years

Industry : US Healthcare / Accommodation Services / Customer Support

Employment Type : Full-Time

Job Summary :

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities :

• Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
• Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
• Maintain a high level of accuracy and attention to detail when handling tickets and documentation
• Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
• Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
• Collaborate closely with team members to ensure consistency in service delivery and escalation management
• Maintain records and audit trails for compliance and reporting purposes
• Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills :

Preferred Skills (Good to Have)

Work Environment

Mandatory Requirements (How to generate your EP ID) :

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited