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Client Services Manager

Client Services Manager

AuthBridgeMumbai, Maharashtra, India
30+ days ago
Job description

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
  • Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
  • Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
  • Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
  • Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
  • Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell / cross-sell opportunities.
  • Troubleshoot and escalate complex issues internally to ensure quick resolution.
  • Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

  • 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
  • Experience of team management.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
  • Proficient in MS Excel, CRM tools, and reporting.
  • Bachelor's degree in Business Administration, Marketing, or a related field.

    • Why Join Us?

  • Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
  • Collaborate with passionate professionals in a supportive and innovation-driven environment.
  • Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
  • Competitive compensation and career advancement opportunities.
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    Client Service Manager • Mumbai, Maharashtra, India