Responsible for managing the day to day activities of the franchise
Responsible to achieve daily / weekly / monthly targets as specified by the BM.
Ensure PCP Pre Counseling Preparedness
Maintain & follow grooming standards as specified in the SOP Manual.
Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.
Responsible to handle enquiries through - Walkin, Telephonic, Email, City PSA & Travel Agents.
Ensure that customer is provided with complete details pertaining to the product & cost.
Responsible for relationship building and servicing the city PSA & TAs.
To maintain query turn around time as per SOP
Initiate telesales calls for follow ups & closure of sales bookings
Responsible to coordinate with service team for post sale process.
Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
Adhere to company policy and systems
Skills Required
Sales, Telesales, Customer Satisfaction, Customer Service
Deputy Manager • Bengaluru / Bangalore