Deputy Manager

Responsible for managing the day to day activities of the franchise

Responsible to achieve daily / weekly / monthly targets as specified by the BM.

Ensure PCP Pre Counseling Preparedness

Maintain & follow grooming standards as specified in the SOP Manual.

Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.

Responsible to handle enquiries through - Walkin, Telephonic, Email, City PSA & Travel Agents.

Ensure that customer is provided with complete details pertaining to the product & cost.

Responsible for relationship building and servicing the city PSA & TAs.

To maintain query turn around time as per SOP

Initiate telesales calls for follow ups & closure of sales bookings

Responsible to coordinate with service team for post sale process.

Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction

Adhere to company policy and systems

Skills Required

Sales, Telesales, Customer Satisfaction, Customer Service