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IT Support Specialist
Mint Service Desksecunderabad, India1 day ago
Job description1–3 years of experience in IT support, technical helpdesk, or customer service for IT products. Strong understanding of computer networks, operating systems, and databases. Experience with Windows and / or Linux environments. Excellent English communication skills (written and spoken). Problem-solving mindset and customer-first approach. Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, etc.). Knowledge of SQL, REST APIs, or scripting (PowerShell, Bash, or Python). ITIL or CompTIA certification. Competitive salary (based on experience and location). Fully remote position with flexible working hours. Career growth opportunities in the ITSM / SaaS industry. Work in an international team with supportive culture. Exposure to modern technologies and real global clients.
IT Support Specialist – Mint Service Desk
Remote – Asia Region
Full-time
Department : Technical Support / Customer Success
About Mint Service Desk
Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility.
We’re expanding our global support team and looking for a motivated IT Support Specialist to assist our growing customer base.
Your Role
As an IT Support Specialist, you’ll provide technical assistance to our clients, ensuring smooth daily operation of the Mint Service Desk platform. You’ll troubleshoot, analyze, and resolve issues, working closely with our development and QA teams.
Main responsibilities :
- Provide 1st and 2nd line support via email, chat, and remote sessions.
- Troubleshoot and resolve software and configuration issues.
- Support customers with system setup, upgrades, and integrations.
- Escalate complex cases to senior engineers or developers.
- Maintain clear documentation and update the knowledge base.
- Contribute to improving customer experience and product stability.
Requirements
Nice to have :
What We Offer
Join our team and be part of a company helping organizations deliver smarter IT services every day.
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It Support Specialist • secunderabad, India
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