IT Support Analyst, Staff

About The Role

The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company's different endpoints. The role will work closely with the Service Desk and System Engineering teams to ensure excellent system support.

What you'll be doing : (job duties and responsibilities)

Endpoint Support

• Assist with in-office support needs
• This is an in office / in person support role
• Handle Live Support Requests, including phone and chat support
• Support for the endpoint (desktop environment, VDI, mobile, etc.)
• Hardware maintenance, installation, and make recommendations
• Desktop software installation and / or troubleshooting
• Desktop image deployment and maintenance
• Configure, install, maintain, and repair a variety of endpoint products :
• PCs, MACs, Scanners, Printers, Peripheral devices
• Mobile device management

Endpoint Management Responsibilities

Knowledge Management

What we'll want you to have : (job requirements and preferences)

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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Skills Required

Ms Office Suite, Windows Os, Servicenow, Mobile Device Management