IT Support Specialist - End User Support (Hyderabad)

IT Support Specialist - End User Support (Hyderabad)0

Key Responsibilities

• Provide technical support to end users for software, hardware, and network-related technical issues locally at Hyderabad Office.
• Install, configure, and troubleshoot computer systems, applications, printers, and peripheral devices.
• Assist with user account management, including password resets, access provisioning, and de-provisioning.
• Support users with Google Workspace, VPN, and other enterprise applications.
• Maintain accurate records of service requests and resolution details in the ticketing system.
• Ensure compliance with IT security policies and procedures while supporting end users.
• Assist in the setup of IT equipment and access for new hires and exit employees.
• Provide excellent customer service, ensuring timely and efficient resolution of issues.
• Ensure to maintain up to date IT Asset inventory

Requirements

Preferred Experience

Skills Required

Desktop Applications, Windows Os, Active Directory, User Management, Troubleshooting Hardware, ticketing systems