IT Support Specialist L2

Skills

• Bachelors Graduate in any stream
• Minimum 2+ years of IT industry experience
• VOIP administration experience
• Experience troubleshooting Chrome OS
• Command-line Unix experience
• An understanding of A / V concepts and functionality
• Experience with GSuite tools including GMail, Google Docs, and Google Calendar
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• A history of expanding your knowledge via technical training (self-taught and / or formal) and certification.
• A drive to assist customers and solve their technical problems
• End-user support experience for MacOS, Chrome, and Windows
• Problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over wifi and VPN
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work some weekend days

Skills Required

Gmail, Google Docs, Problem Solving, Vpn