IT Support Analyst

What You Will Be Doing

• Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.
• Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
• Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
• Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware / software asset management.
• Support Microsoft and Apple operating systems and related software; and Epicor proprietary software as needed.
• Assist in evaluations of hardware or software when required.
• Fulfills and reviews departmental KPIs.
• Creates technical documentation for internal team and external users.
• Manage and support Intune, Autopilot, Endpoint patching, Vulnerability management, MAC support, JAMF, Apple Business Manager, Active Directory, and Office 365 environments.
• Administer and maintain virtualization technologies including VMware and Hyper-V; perform backups / restorations; and provide support for server hardware infrastructure.

What You Will Likely Bring

What Could Set You Apart

Shift Timings - 2 : 30pm -11 : 30pm IST (rotational)

#HYBRID

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Vidya Vardhni

Skills Required

VMware, Intune, Active Directory, Office 365, Vulnerability Management