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Client Servicing Executive
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionBachelor's degree in Business Administration, Marketing, or a related field. 2-3 years of experience in client servicing or account management roles. Strong communication and interpersonal skills to effectively engage with clients. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Problem-solving skills with a customer-focused attitude.
Description
We are seeking a motivated and customer-oriented Client Servicing Executive to join our team in India. The ideal candidate will play a crucial role in managing client relationships, ensuring their needs are met, and providing exceptional service to enhance client satisfaction.
Responsibilities
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Develop and maintain strong relationships with clients to ensure satisfaction and retention.
- Collaborate with internal teams to fulfill client requests and deliver high-quality service.
- Prepare and present reports on client status, feedback, and opportunities for improvement.
- Assist in the onboarding process of new clients, ensuring a smooth transition and service delivery.
Skills and Qualifications
Skills Required
Client relationship managementAccount managementCommunication (written and verbal)NegotiationProblem-solvingTime managementProject managementCRM software proficiencyPresentation skillsConflict resolution
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Client Servicing Executive • Gurgaon / Gurugram
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