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client Servicing Executive
ConfidentialNoida8 days ago
Job descriptionIdentify upselling and cross-selling opportunities within existing client accounts Align service offerings with client business needs to maximize account value Meet or exceed revenue growth targets through strategic account development Ensure client projects are delivered on time and meet quality and accuracy standards Collaborate with internal teams such as production, quality, and sales to manage deliverables efficiently Proactively monitor project progress and mitigate any risks or potential delays Maintain accurate records of all client interactions, project details, and meeting outcomes Submit reports, trackers, and client updates in a timely manner Adhere to documentation standards and support compliance with audit requirements Participate in quarterly business reviews and account planning discussions Share client intelligence and market insights to inform strategic decisions Maintain structured communication with key clients and internal stakeholders to ensure alignment Excellent communication and interpersonal skills Strong project coordination and multitasking ability Client-focused mindset with a proactive approach to relationship management Analytical thinking and problem-solving capabilities Ability to work cross-functionally and manage multiple stakeholders
Key Responsibilities :
Client Relationship Management & Retention
- Maintain high levels of client satisfaction through proactive communication and timely issue resolution
- Build long-term client relationships to foster loyalty and drive repeat business
- Conduct CSAT / NPS surveys regularly and take action on feedback to improve service delivery
Account Growth & Revenue Expansion
Project Coordination & Timely Delivery
Reporting, Documentation & Compliance
Strategic Planning & Stakeholder Communication
Requirements :
Skills Required
Client Relationship Management, Client Retention, Upselling, Project Coordination
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Client Servicing Executive • Noida
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