Application Support Specialist – Life Sciences & Publishing Platforms

We are seeking a detail-oriented and proactive  Application Support Specialist  to provide first-line support for enterprise software products used in the  life sciences  and  publishing  domains. This role involves assisting researchers, editors, and domain professionals with day-to-day technical issues, guiding them through platform functionalities, and escalating complex problems to higher support tiers when needed.

The ideal candidate will have a background in  life sciences or related scientific fields , a strong grasp of digital technologies, and a genuine interest in supporting users working with  scientific data, content workflows, and research publication systems .

Prior experience working with  European customers  and familiarity with  life sciences ,  research workflows , or  scientific content management  will be considered a strong advantage.

Qualifications & Skills

Required :

• Bachelors / Masters degree in any Life Science / Medical Field
• 1+ years of experience in a helpdesk, product support, or L1 technical support role.
• Strong verbal and written communication skills in English.
• Experience supporting or communicating with international clients, preferably European.
• Familiarity with support ticketing and service desk tools such as :
• Jira Service Management / Jira Service Desk / Redmine / Freshdesk / HelpScout
• Proficiency in understanding and troubleshooting application-related issues.
• Ability to use AI tools (e.g., ChatGPT, Google Translate, or other LLMs) to interpret and respond to user content or queries written in various European languages.
• Basic understanding of platforms that manage structured workflows or scientific datasets.

Preferred :

Experience

1+ years in a support or helpdesk role

Roles & Responsibilities

Show more

Show less

Skills Required

Csv, google sheets , Redmine, Json, Confluence, Xml, Teamviewer, Microsoft Excel