AVP / VP - Business Head - Consumer-Tech

Our client is looking for a

Head of Business Operations

to lead execution across our business lines, scale operational excellence, and build strong processes and teams across geographies.

Key Responsibilities

1. Strategy & Execution

Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.

Translate strategic goals into operational plans with measurable outcomes and timelines.

Drive alignment across product, marketing, sales, and field operations teams for seamless execution.

2. Business Operations & Process Excellence

Design, implement, and optimize operational frameworks to ensure efficiency, scalability, and customer delight.

Build SOPs and playbooks for end-to-end offline execution – from partner onboarding, service delivery, to customer experience.

3. Cross-Functional Leadership

Work closely with Product, Sales, and Marketing to operationalize new initiatives, product launches, and customer journeys.

Build and mentor high-performing regional / cluster operations teams with a focus on accountability and ownership.

4. Offline Operations Management

Lead the planning, execution, and scaling of offline interventions

Own P&L accountability for the offline business – driving throughput, unit economics, and customer retention.

5. Growth Enablement

Identify and lead special projects to unlock new business opportunities or improve efficiency at scale.

Drive experimentation and innovation in operational models, including technology adoption for field operations.

Qualifications & Experience

10–15 years of experience in business operations, strategy, or general management roles within consumer tech, retail, healthtech, auto-tech, mobility, or D2C sectors.

Strong background in scaling hybrid (online + offline) models and managing distributed teams.

Proven track record of leading large-scale operations with measurable business impact.

Excellent analytical, problem-solving, and data interpretation skills.

Strong people leadership with experience in building and mentoring multi-layered teams.

MBA from a Tier-1 or Tier-2 business school