Talent.com
Vice President, Team Lead Treasures, Consumer Banking Group

Vice President, Team Lead Treasures, Consumer Banking Group

ConfidentialDelhi, India
4 days ago
Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

  • To drive and deliver exceptional business performance to grow the CBG portfolio through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence with multiple customer categories

Key Responsibilities

  • Accountable for achieving monthly & annual sales targets for the city, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share
  • Monitoring of progress towards achieving targets is done on a weekly basis. Agree targets and take accountability for the overall achievement of CBG product portfolio performance objectives for the branch in terms of
  • Customer Experience, Sales Growth & Income Contribution
  • Costs performance, Employee Satisfaction, Risk and rigour management
  • Provide clear direction on business objectives, translating and prioritizing into business performance measures. Ensure balance between NTB customer acquisition & penetration of existing customers. Define objectives for the emerging affluent (Non Treasures) as well as the Treasures segment. Develop & implement strategy to deepen wallet share of existing customers
  • Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines
  • Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy
  • Define progressively higher service standards for each branch aligning to DBS standards. Ensure reduction of complaints & error rates

    • Job Duties & Responsibilities

  • Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team
  • Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, etc.) to ensure proper work ethics & discipline
  • Directly responsible for discipline – initiate misconduct or incapacity charges, follow discipline processes together with HR
  • Determine and manage Training Needs Analysis and Succession plans for Team Leaders in the branch
  • Working with the team to achieve sales & service through in-branch business development activities
  • Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints
  • Brief staff on promotional and product launches; provide regular feedback on sales performance
  • Establish relationships with key clients or business influencers in the local area, including doing some client entertainment within overall annual budget limits
  • Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses
  • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures
  • Establish DBS Bank as a wealth management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head CBG and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the DBS brand
  • Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries
  • Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity
  • Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer. This will entail constant

    • Requirements

  • Overall 8 to10 years of experience
  • 3-5 years of sales experience in retail banking and / or bancassurance
  • Proven sales track record in the insurance / financial services industry
  • Sound Understanding of financial planning and wealth management products
  • Knowledge of competitors and market place
  • Preferably AMFI and or IRDA certified

    • Education / Preferred Qualification

  • Graduate / Post Graduate with MBA in relevant field

    • Core Competencies

  • Excellent listening skills, with an inquisitive mind
  • Strong ability to influence
  • Self-drive and highly ambitious
  • Good written and verbal communication skills
  • Results-orientated & the ability to handle pressure
  • Relationship building & management skills
  • Understanding of competitive positioning
  • Strong customer orientation & Focused on the brand
  • Creative
  • Comfortable with tight deadlines
  • Attention to detail & Tenacious

    • Technical Competencies

  • Sound understanding of CBG product suite and associated technology platforms and operational procedures
  • Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical
  • Knowledge of financial markets and products to assist in meaningful dialogue with clients

    • Work Relationship

  • Management of teams, visiting clients & customers alongwith team for support
  • Close interaction with Branch managers to ensure consistent delivery of sales targets. Escalation to HR for poor performers & rewards to high performers
  • Close interaction with product teams to ensure suitable training for the team
  • Establish strong relationship with third party providers & other partners

    • DBS India - Culture & Behaviors

  • Performance through Value Based Propositions
  • Ensure customer focus by delighting customers & reduce complaints
  • Build pride and passion to protect, maintain and enhance DBS' image and reputation
  • Enhance knowledge base, build skill sets & develop competencies
  • Execute at speed while maintaining error free operations
  • Maintain the highest standards of honesty and integrity

    • Primary Location

    India-Delhi-New Delhi

    Job

    Relationship Management

    Schedule

    Regular

    Job Type

    Full-time

    Job Posting

    Oct 12, 2025, 10 : 30 : 00 PM

    Skills Required

    Bancassurance, Financial Planning

    Create a job alert for this search

    Vice President • Delhi, India

    Related jobs
    • Promoted
    Vice President - Business Development - BPO / ITeS

    Vice President - Business Development - BPO / ITeS

    COGENTHUB PRIVATE LIMITEDGurgaon, India
    Job Title : Head / VP - Business Development / Sales - BPO / ITes Key Responsibilities : - Strategic Growth Planning : Develop and i...Show moreLast updated: 14 days ago
    • Promoted
    Vice President, Team Lead Treasures Private Client, Consumer Banking Group

    Vice President, Team Lead Treasures Private Client, Consumer Banking Group

    ConfidentialDelhi, India
    As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country.As a market leader in...Show moreLast updated: 4 days ago
    • Promoted
    Vice President - eTrading & Algo Trading - Investment Banking

    Vice President - eTrading & Algo Trading - Investment Banking

    Spectral ConsultantsGurugram, India
    Position : Vice President (VP) - Electronic Trading Risk & Control Manager Vice President - eTrading & Algo Trading Exp...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Vice President, Treasures Private Client, Consumer Banking Group

    Assistant Vice President, Treasures Private Client, Consumer Banking Group

    ConfidentialDelhi, India
    As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has...Show moreLast updated: 4 days ago
    • Promoted
    Senior Vice President-Tech Delivery

    Senior Vice President-Tech Delivery

    Intellect Design Arena LtdDelhi, India
    Position Title : Senior Vice President – Delivery (Core Banking, Payments & Liquidity) Grade : SVP Experience : 20+ years Location : Mumbai-Goregaon. Role Overview As Senior Vice President – Delivery, y...Show moreLast updated: 22 days ago
    • Promoted
    Sr. Relationship Manager / Assistant Vice President - Trade Credit

    Sr. Relationship Manager / Assistant Vice President - Trade Credit

    MarshDelhi, India
    We are seeking a talented individual to join our.Marsh India Insurance Brokers Pvt Ltd.This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days ...Show moreLast updated: 22 days ago
    • Promoted
    Deputy Vice President

    Deputy Vice President

    ConfidentialNoida, India
    Job Title : Deputy Vice President – Merchant Loans - Core (B2C Business).Industry : Fintech, BFSI + Payments Industry Only to apply. Candidates to mail [HIDDEN TEXT] 9818317720 Whats app NO Calls plea...Show moreLast updated: 4 days ago
    • Promoted
    Vice President, Controls Business Partner

    Vice President, Controls Business Partner

    ConfidentialNoida, India
    Embark on a transformative journey as Vice President, Controls Business Partner where you'll play pivotal role as a part of First line team by supporting the operation in Risk and Controls.At Barcl...Show moreLast updated: 4 days ago
    • Promoted
    Vice President - Enterprise Transitions (Multi Million-Dollar Portfolio)

    Vice President - Enterprise Transitions (Multi Million-Dollar Portfolio)

    ConfidentialGurugram, Gurgaon / Gurugram, India
    Vice President - Enterprise Transitions (Multi Million-Dollar Portfolio).This is a strategic leadership role responsible for managing high-impact client engagements, delivering business outcomes, a...Show moreLast updated: 4 days ago
    • Promoted
    AVP / VP - Business Head - Consumer-Tech

    AVP / VP - Business Head - Consumer-Tech

    Kwan VenturesDelhi, IN
    Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.Translate strategic goals into operational plans with measurable outcomes and...Show moreLast updated: 1 day ago
    • Promoted
    Team Lead - Business

    Team Lead - Business

    DezervDelhi, India
    Dezerv is a house of investing solutions for high-net-worth and affluent Indians.Dezerv is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led successful wealth manag...Show moreLast updated: 22 days ago
    • Promoted
    Vice President Lending Operations

    Vice President Lending Operations

    ConfidentialNoida, India
    Join Barclays as Vice President Lending Operations.Facility Letter issuance, Collateral management, Loan drawdowns and servicing. At Barclays, we don't just adapt to the future – we create it.Your r...Show moreLast updated: 4 days ago
    • Promoted
    C2FO - Senior Director - Banking Partnerships

    C2FO - Senior Director - Banking Partnerships

    Priority Vendor Technologies Pvt. Ltd.Noida, India
    About the job : More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive.At C2FO, everyone ...Show moreLast updated: 23 days ago
    • Promoted
    Assistant Vice President, Branch Manager, Consumer Banking Group

    Assistant Vice President, Branch Manager, Consumer Banking Group

    ConfidentialDelhi, India
    As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has...Show moreLast updated: 4 days ago
    • Promoted
    Team Lead - Digital Banking

    Team Lead - Digital Banking

    ConfidentialMeerut
    Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.Identify key focus areas to enhance digital penetration across customer segments...Show moreLast updated: 30+ days ago
    • Promoted
    Vice President-Cross Sell-Credit Policy

    Vice President-Cross Sell-Credit Policy

    DMI Finance Private Limiteddelhi, delhi, in
    Building X Sell capabilities for the entire portfolio up to and including partner base X-sell and direct to customer X-sell. Optimize risk and approvals to achieve organizational business-objective....Show moreLast updated: 1 day ago
    • Promoted
    Treasury- Team Lead

    Treasury- Team Lead

    Paytm MoneyNoida, Uttar Pradesh, India
    Location : Noida, Uttar Pradesh Experience : 4-7 years Department : Finance & Treasury Role Overview As a Team Lead Treasury, you will oversee daily treasury operations, ensuring efficient cash ma...Show moreLast updated: 9 days ago
    • Promoted
    39K Group - Vice President - Trading

    39K Group - Vice President - Trading

    39k PartnersGurugram, India
    Job Title : Vice President - Trading Location : Gurgaon About Us : 39k Group is India's largest crypto trading firm, running high- f...Show moreLast updated: 30+ days ago