Vice President - Business Development - BPO / ITeS

Job Title : Head / VP - Business Development / Sales - BPO / ITes

Key Responsibilities :

• Strategic Growth Planning : Develop and implement business development strategies focused on BPO service expansion, revenue growth and market penetration aligned with the organization's long-term vision
• New Client Acquisition : Identify, target, and secure new BPO clients across industries (e.g., BFSI, healthcare, travel, telecom, retail) through proactive lead generation, RFP / RFI participation and industry networking.
• Client Relationship Management : Establish and nurture long-term partnerships with clients by acting as a strategic advisor and ensuring consistent value delivery and customer satisfaction.
• Sales Leadership & Enablement : Build, manage, and inspire a high-performing business development team. Set sales targets, track KPIs and drive execution across geographies and verticals.
• Industry & Market Intelligence : Stay abreast of BPO market dynamics, customer expectations, emerging technologies (e.g., automation, AI) and competitive positioning to tailor offerings effectively.
• Bid Management & Negotiations : Lead the end-to-end bid process including proposal development, pricing strategies, and contract negotiations to maximize win rates and profitability.
• Cross-functional Coordination : Collaborate with solution architects, operations, delivery and finance teams to ensure feasibility, operational readiness and smooth client onboarding.

Required Skills & Qualifications :

(ref : iimjobs.com)