Sr Voice coach / Communication Trainer

Roles and responsibilities :

• Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Publish compliance dashboards as per plan
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Continuous Focus and Drive to meet and exceed department SLAs
• Conduct New Hire training and Refresher training based on TNA
• Conduct V&A interviews for the process

Key Deliverables :

Work Experience

Language & Communication

Preferred Competencies : We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.