ServiceNow Business Process Consultant (CSM, ITSM, ITSM) - Manager - L4

Job Description

ServiceNow Business Process Consultant (CSM, ITSM, ITSM)

Location

NCR (Noida), Onsite

Position Overview

We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience, a ServiceNow Certified System Administrator (CSA) certification, and a demonstrated ability to deliver compelling product demos. This is an onsite role based in Noida.

Key Responsibilities

• Analyze, design, and optimize business processes especially for CSM, HAM, and ITSM on the ServiceNow platform.
• Lead and participate in ServiceNow workshops with process owners, stakeholders, and technical teams to capture requirements and identify opportunities for improvement.
• Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams.
• Translate business needs into ServiceNow solutions, including process documentation, workflows, and best practices.
• Guide and support implementation teams to ensure delivery aligns with business objectives and process standards.
• Evaluate and recommend enhancements based on ServiceNow&aposs latest features and platform advancements.
• Train end-users and provide go-live support as needed.

Requirements

Preferred Qualifications

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

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Skills Required

Servicenow, Process Mapping, Requirements Gathering, Itil Processes, Asset Management