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ServiceNow Technical Product Manager

ServiceNow Technical Product Manager

Jade GlobalHyderabad
7 days ago
Job description

ServiceNow TPM for CCX group India1

Role Overview :

We are seeking Technical Product Managers (TPMs) to support the Success Project.

These roles are designed to complement the work of existing TPMs - enabling faster product planning, execution, and delivery.

While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities :

Platform Solutioning & Support :

  • Perform L1 and L2 solutioning on the ServiceNow platform.
  • Collaborate with architects and designers to refine requirements and validate feasibility.

Requirements & Story Management :

  • Break down PRDs into detailed user stories.
  • Manage backlog, maintain story hygiene, and ensure stories are test-ready.
  • Track delivery status and follow up with engineers to ensure on-time execution.
  • Execution & Delivery Support :

  • Drive UAT testing, validate outcomes, and close development tasks.
  • Provide structured reporting on progress, risks, and blockers.
  • Hypercare & Incident Management :

  • Support post-go-live stabilization during the hypercare period.
  • Triage incidents, track resolution, and report on hypercare performance.
  • Collaboration with Core TPMs :

  • Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
  • Ensure smooth handoffs and visibility across all levels of product management.
  • Required Skills & Experience :

  • Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
  • Experience translating business requirements / PRDs into detailed user stories.
  • Strong backlog management, story hygiene, and execution-tracking skills.
  • Familiarity with Agile delivery tools (e, ServiceNow Agile, Jira).
  • Strong communication and reporting skills, with ability to simplify complex topics.
  • Exposure to hypercare, incident triage, and post-go-live support.
  • Preferred Qualifications :

  • 4-7 years of TPM or equivalent experience in SaaS / enterprise platforms.
  • Experience with Customer Success, CSP, or related ServiceNow modules.
  • Ability to operate in fast-paced, cross-functional environments with global teams.
  • (ref : hirist.tech)

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    Technical Product Manager • Hyderabad

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