ServiceNow TPM for CCX group India1
Role Overview :
We are seeking Technical Product Managers (TPMs) to support the Success Project.
These roles are designed to complement the work of existing TPMs - enabling faster product planning, execution, and delivery.
While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.
Key Responsibilities :
Platform Solutioning & Support :
- Perform L1 and L2 solutioning on the ServiceNow platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
Requirements & Story Management :
Break down PRDs into detailed user stories.Manage backlog, maintain story hygiene, and ensure stories are test-ready.Track delivery status and follow up with engineers to ensure on-time execution.Execution & Delivery Support :
Drive UAT testing, validate outcomes, and close development tasks.Provide structured reporting on progress, risks, and blockers.Hypercare & Incident Management :
Support post-go-live stabilization during the hypercare period.Triage incidents, track resolution, and report on hypercare performance.Collaboration with Core TPMs :
Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.Ensure smooth handoffs and visibility across all levels of product management.Required Skills & Experience :
Hands-on knowledge of the ServiceNow platform with ability to solution requirements.Experience translating business requirements / PRDs into detailed user stories.Strong backlog management, story hygiene, and execution-tracking skills.Familiarity with Agile delivery tools (e, ServiceNow Agile, Jira).Strong communication and reporting skills, with ability to simplify complex topics.Exposure to hypercare, incident triage, and post-go-live support.Preferred Qualifications :
4-7 years of TPM or equivalent experience in SaaS / enterprise platforms.Experience with Customer Success, CSP, or related ServiceNow modules.Ability to operate in fast-paced, cross-functional environments with global teams.(ref : hirist.tech)
