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Customer Success Engineer - II - R-22051
Rackspacegurugram, India19 hours ago
Job descriptionRequires working knowledge and experience in own job discipline and broadens capabilities Continues to build knowledge of the company, processes and customers Performs a range of assignments related to job discipline Uses prescribed guidelines or processes in analyzing situations Receives a moderate level of guidance and direction Responsible for collaboration with implementation teams with your assigned customers new builds Responsible for customer technical documentation : environment runbooks; AMGs and DMGs; architecture diagrams; post sales high level design as part of implementation process Responsible for participation and collaboration with CSMs at; ASRs; QBRs; MSRs; creation and implementation of churn mitigation strategies; implementation calls for assigned customers Informed on all technical support activities for assigned customers, including maintenance planning / execution, disaster recovery testing, security and compliance auditing, Responsible for operational health activities : capacity management, performance review, operational review, risk identification and remediation, assistance with technical migrations and customer environment documentation Customer Success Engineer II Global Job Code : Other Incidental tasks related to the job, as necessary. May lead technical projects with manageable risk, that improve customer experience P1 technical support including 24 x 7 on call as required
Job Family Summary
- Serves as a single point of contact for technical consultation, for a designated customer base
- Provides consulting service to customers, developing technical, tactical and strategic plans, related to systems definition and feasibility determination
- Proposes and implements system enhancements, assessing the compatibility and integration of products / services proposed to ensure an integrated architecture across interdependent technologies
- Provides escalation coverage for dedicated customer base
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed
Career Level Summary
Key Responsibilities
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Engineer Ii • gurugram, India
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