GoKwik - Lead - Customer Success

About GoKwik :

GoKwik is a growth operating system designed to power D2C and eCommerce brands-from

checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase

engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion

in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and

Think Investments and bolstered by a $13 million growth round in June 2025 (total funding : $68

million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters :

• This role isn't just about account management - it's about owning and growing strategic merchant

relationships that are core to GoKwik's success.

What You'll Own :

Merchant Growth & Relationship Management :

Who You Are :

Why GoKwik?

At GoKwik, you won't just manage merchants - you'll be the engine driving their growth and

retention. You'll work with some of the fastest-scaling enterprise brands, directly shape GoKwik's

merchant success strategy, and build scalable models for long-term impact. Expect a high-density

talent environment, an outcome-first culture, zero bureaucracy, and the freedom to lead with

ownership. Backed by leading global investors, we're future-proof, fast-paced, and built for builders

(ref : iimjobs.com)