Material - System Engineer - On-Premises / Cloud

About the Systems Engineer role :

As a Systems Engineer, you will bring your tech-savvy, user-focused mindset to help support a highly integrated and extensible application landscape and use your blend of expertise across application, database, and infrastructure technologies to ensure the best possible user experience and availability for the business-critical applications under our care.

As a Systems Engineer, you will :

• Provide Level 2 and 3 support for a mix of enterprise and line-of-business applications, both client and internally facing.
• Establish the root cause for service disruptions and escalate to the relevant engineering team or vendor.
• Monitor application performance, including the set-up and configuration of monitors, determining thresholds, and configuring alerts, and designing and maintaining dashboards for both the team and key stakeholders.
• Follow best practices for change management, including authoring change requests and presenting them to the CAB as needed.
• Optimize operational and maintenance processes through integrating new technologies and capabilities.
• Ensure support requests are resolved in a timely fashion.
• Analyze logs, traffic flow and configuration data on a periodic basis to detect and address any anomalies or opportunities to optimize.
• Develop scripts for automation, monitoring, and oversight (PowerShell, Python).
• Consult with internal software engineering teams, vendors, internal users, and clients to improve application performance and / or add functionality.
• Document processes, incident triage, actionable bugs, and suggestions (Confluence, Jira
• Maintain a record and roadmap for configuration changes and scheduling application updates.

About you :

(ref : hirist.tech)