Join Our Team as a Customer Relationship Management Executive
We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!
What You'll Do :
- Build & Maintain Relationships : Cultivate long-term client relationships to drive loyalty and satisfaction.
- Customer Inquiries & Issue Resolution : Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
- Professional Communication : Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
- Collaborate with Sales Team : Work closely with the sales team to ensure customer needs are fully met.
- Product & Service Updates : Provide regular updates to clients on new products and services.
- Analyze Feedback : Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
- Track Customer Trends : Monitor customer data and trends to continuously enhance service.
- Problem-Solving : Use interpersonal and problem-solving skills to improve customer experiences.
What We’re Looking For :
Languages : Fluent in Hindi and English with strong communication skills.Technical Skills : Proficient in MS Office (Word, Excel) and Google Sheets.Experience : At least 2 years of experience in customer relationship management.Gender Preference : Female candidates preferred (diversity-driven team).Why Join Us?
Valued Contributions : Be part of a dynamic team where your skills will be appreciated.Growth Opportunities : Enjoy professional growth with opportunities for advancement.Innovative Work Environment : Work in a collaborative and innovative environment.Tasks
Build & Maintain Relationships : Cultivate long-term client relationships to drive loyalty and satisfaction.Customer Inquiries & Issue Resolution : Respond promptly to customer inquiries and resolve issues with a customer-first mindset.Professional Communication : Maintain polite, professional communication, ensuring every conversation leaves a positive impact.Collaborate with Sales Team : Work closely with the sales team to ensure customer needs are fully met.Product & Service Updates : Provide regular updates to clients on new products and services.Analyze Feedback : Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.Track Customer Trends : Monitor customer data and trends to continuously enhance service.Problem-Solving : Use interpersonal and problem-solving skills to improve customer experiences.Requirements
Languages : Fluent in Hindi and English with strong communication skills.Technical Skills : Proficient in MS Office (Word, Excel) and Google Sheets.Experience : At least 2 years of experience in customer relationship management.Gender Preference : Female candidates preferred (diversity-driven team).4th April 20205