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Customer Relationship Management Executive

Customer Relationship Management Executive

RolliflexMumbai, Maharashtra, India
30+ days ago
Job type
  • Quick Apply
Job description

Join Our Team as a Customer Relationship Management Executive

We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!

What You'll Do :

  • Build & Maintain Relationships : Cultivate long-term client relationships to drive loyalty and satisfaction.
  • Customer Inquiries & Issue Resolution : Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
  • Professional Communication : Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
  • Collaborate with Sales Team : Work closely with the sales team to ensure customer needs are fully met.
  • Product & Service Updates : Provide regular updates to clients on new products and services.
  • Analyze Feedback : Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
  • Track Customer Trends : Monitor customer data and trends to continuously enhance service.
  • Problem-Solving : Use interpersonal and problem-solving skills to improve customer experiences.

What We’re Looking For :

  • Languages : Fluent in Hindi and English with strong communication skills.
  • Technical Skills : Proficient in MS Office (Word, Excel) and Google Sheets.
  • Experience : At least 2 years of experience in customer relationship management.
  • Gender Preference : Female candidates preferred (diversity-driven team).
  • Why Join Us?

  • Valued Contributions : Be part of a dynamic team where your skills will be appreciated.
  • Growth Opportunities : Enjoy professional growth with opportunities for advancement.
  • Innovative Work Environment : Work in a collaborative and innovative environment.
  • Tasks

  • Build & Maintain Relationships : Cultivate long-term client relationships to drive loyalty and satisfaction.
  • Customer Inquiries & Issue Resolution : Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
  • Professional Communication : Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
  • Collaborate with Sales Team : Work closely with the sales team to ensure customer needs are fully met.
  • Product & Service Updates : Provide regular updates to clients on new products and services.
  • Analyze Feedback : Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
  • Track Customer Trends : Monitor customer data and trends to continuously enhance service.
  • Problem-Solving : Use interpersonal and problem-solving skills to improve customer experiences.
  • Requirements

  • Languages : Fluent in Hindi and English with strong communication skills.
  • Technical Skills : Proficient in MS Office (Word, Excel) and Google Sheets.
  • Experience : At least 2 years of experience in customer relationship management.
  • Gender Preference : Female candidates preferred (diversity-driven team).
  • 4th April 20205

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    Customer Relationship Executive • Mumbai, Maharashtra, India

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