Customer Relations Executive

Job Overview

You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for :

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request / complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses / observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client / management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site / JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaintrackers, dashboard etc.
• Updating the handover / takeover register before end of shift for all completed / pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling

You will be directly reporting to the Customer Relation Manger / Property Manager as per site.

Qualifications :

Skills Required

Customer Relationship Management, Customer Services