Customer Relationship Management Manager
Limelight Lab Grown DiamondsMumbai, Maharashtra, India30+ days ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • Mumbai, Maharashtra, India
Related jobs
- Promoted
Client Relationship Manager
MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITEDMumbai, Maharashtra, India Hiring for Client Relationship Manager role.The Corporate is a modern asset management and financial advisory platform focused on transparent, cost-efficient, and unbiased financial solutions for c...Show moreLast updated: 4 days ago
- Promoted
Relationship Manager
AAA GlobalThane, IN Relationship Manager – Wealth Management.The ideal candidate will have an existing client base of.You will be responsible for managing and growing client portfolios, identifying investment opportun...Show moreLast updated: 2 days ago
- Promoted
Global Customer Relationship & Sales Manager
Yajur Knowledge SolutionsMumbai, India What if your next role gave you a front-row seat to the global deal-making world—working with investment banks, M&A advisors, and private equity funds… all while based in India?.At Yajur Knowledge ...Show moreLast updated: 3 days ago
- Promoted
Customer Relationship Management Lead
CIRCOR International, Inc.Thāne, Republic Of India, IN Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence.The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to m...Show moreLast updated: 30+ days ago
- Promoted
Relationship Manager
Talent Corner HR Services Pvt Ltdmumbai, maharashtra, in We at Talent Corner HR Services are having an exciting opportunity for one of our clients in Mumbai : .Manage leads from multiple sources, aiming to improve conversion rates and contribute to the bus...Show moreLast updated: 30+ days ago
- Promoted
Customer Relations Manager
ConfidentialMumbai, India Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 11 days ago
- Promoted
Alpha Alternatives - Relationship Manager - Wealth
Alpha AlternativesMumbai, India Company : Alpha Alternatives is a multi-asset class alternatives asset management platform based out of India Singapore & Dubai, with over 20,000 crores of assets ...Show moreLast updated: 9 days ago
- Promoted
Customer Relationship Management Manager
Limelight Lab Grown Diamondsmumbai, maharashtra, in Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
Strong command of CRM tools (e.Zoho CRM, Salesforce, HubSpot...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Manager
Wellwishers group indiathane, maharashtra, in Location : Pashane, Vangani, Maharashtra.The Post-Sales & Finance Executive plays a key role in managing the financial and operational activities that occur after a sale is closed.This position focu...Show moreLast updated: 7 days ago
- Promoted
Relationship Manager
upGrad Rekrutmumbai, maharashtra, in Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers.
They focus on understanding client needs, providi...Show moreLast updated: 30+ days ago
- Promoted
Virtual Relationship Manager-Elite
upGrad Rekrutthane, maharashtra, in Deepen customer relationships to increase overall relationship value.Acquire new Non-Resident (NR) accounts and generate referrals from existing customers.
Drive remittances across all managed and s...Show moreLast updated: 7 days ago
- Promoted
Senior Virtual Relationship Manager.Business Banking-VRM SME (Mashreq Global Network India)
Mashreqdombivli, maharashtra, in Manage a set of existing Platform / Neobiz relationships through outbound calling channels.To achieve assigned financial and non-financial target by calling the customers.
Manage all customers focusin...Show moreLast updated: 7 days ago
- Promoted
Customer Relationship Manager
ConfidentialMumbai Setting customer expectations and revenue goals.Identifying customer demands and requirements.Developing plans to address customer-specific needs.
Dealing with people of different backgrounds and te...Show moreLast updated: 30+ days ago
- Promoted
Affluent Relationship Manager - Customer Engagement Channel
Talent stock SolutionMumbai, India Affluent Relationship Manager - Customer Engagement - Provide guidance and mentorship to team members, helping them enhance their skills and achiev...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Manager
ConfidentialMumbai, India We are looking for an experienced and passionate.Customer Relationship Manager (CRM).CRM / Client Servicing Executive.Strong communication and interpersonal skills with a warm, refined demeanor.Pro...Show moreLast updated: 11 days ago
- Promoted
Customer Relationship Management Developer
Tata Consultancy Servicesmumbai, maharashtra, in Design, develop, and implement solutions in Dynamics 365.Develop and maintain custom plugins, workflows, and integrations using C#, JavaScript, and HTML.
Work on Power Platform components such as Po...Show moreLast updated: 7 days ago
- Promoted
Virtual Relationship Manager
upGrad Rekrutthane, maharashtra, in Strengthen and grow relationships with existing First Wealth customers.Acquire new Non-Resident (NR) accounts and generate qualified referrals.
Drive remittance business across managed and sourced p...Show moreLast updated: 7 days ago
- Promoted
Virtual Relationship Manager Lead
Anand Rathi Share and Stock Brokers Ltdthane, maharashtra, in You will be responsible to manage a team of Virtual Relationship Managers (VRMs).You will play a key role in scaling digital.
Lead, manage, and motivate a team of Virtual Relationship Managers to ac...Show moreLast updated: 7 days ago