Executive - Customer Relation

We are seeking a highly organized and communicative Executive - Customer Relations to play a pivotal role in maintaining strong client relationships and ensuring efficient information flow. This role involves meticulous report preparation, presentation support, vendor management, and providing exceptional service to all visitors and stakeholders.

Roles and Responsibilities

• Reporting & Presentation Support :
• Prepare Daily reports, MIS (Monthly Management System), MMR (Monthly Management Report), and QBR (Quarterly Business Review) .
• Assist clients in collating and preparing presentations.
• Ensure timely submission of MMR before the 7th of each month for the previous month.
• Ensure Daily / Weekly reports are submitted to the client on time.
• Client & Visitor Management :
• Give property tours & listings .
• Take care of visitors to the office premises by receiving and guiding them properly.
• Send calendar invites to respective stakeholders for MMR, QBR, etc.
• Take MOM (Minutes of Meeting) during meetings.
• Vendor & Contract Management :
• Discuss and assist the Facility Manager on a monthly basis regarding the vendor performance matrix .
• Keep and revise existing contracts with different vendors.
• Liaise with vendors on contract renewal .
• Compare, evaluate, and recommend vendors.

Skills

Qualifications

Skills Required

Customer Relationship Management, Mis Reporting, visitor management , Contract Management, Interpersonal Skills, Presentation Skills