General Manager - Operations - Hospitality

General Manager - Operations

Location : Dehradun

Experience : 8-14 years in Operations, Facility / Property Management, or Hospitality

Type : Full-time | On-site

Note : This is a Dehradun-based position. ONLY open to candidates currently in Dehradun, as well as professionals from Dehradun who are looking to relocate back.

About IKSANA Hospitality :

IKSANA is Uttarakhand's leading coworking and managed office ecosystem, with 5 centers across Dehradun and over 2,700 desks (1,000 more in pipeline). We go beyond providing workspaces - we deliver hospitality-inspired, tech-enabled environments that foster productivity, collaboration, and growth. Our mission is to empower professionals in emerging cities by combining global standards with deep local roots.

The Role :

• As General Manager - Operations, you will be the custodian of Iksana Hospitality's service promise across all centers. This is not just an operations role-it is a leadership mandate central to Iksana's growth story. You will own the end-to-end functioning of our coworking ecosystem, ensuring that every Iksana center delivers the same hallmark of hospitality-driven, world-class experience that defines our brand.
• Your role is pivotal in building scalable systems that can handle rapid expansion, transforming daily operational routines into a structured, repeatable, and efficient model. By doing so, you will ensure seamless functioning 247, allowing the Founder to channel energy into growth, new centers, and strategic partnerships-knowing that the operational backbone of the organization is secure in your hands.

Key Responsibilities :

Multi-Center Leadership :

Team & Shift Leadership :

SOPs & Quality Governance :

Client Experience Leadership :

Vendor & Partner Management :

Compliance & Risk Leadership :

Financial & Operational Control :

Data & Insights for Strategy :

Cross-Functional Leadership :

Crisis & Change Leadership :

Who Will Fit This Role :

(ref : iimjobs.com)