Service Delivery Manager - Manufacturing & Quality Applications
Cognizantbangalore district, karnataka, in1 day ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • bangalore district, karnataka, in
Related jobs
- Promoted
Service Delivery Manager - Manufacturing & Quality Applications
CognizantBengaluru, IN The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.
Quality (GxP) IT applications, with a strong focus...Show moreLast updated: 1 day ago
- Promoted
Senior Service Delivery Manager
InfogainBengaluru, Karnataka, India Service Delivery Manager (SDM).The SDM is a customer facing role and requires successful management client and employee expectations.
The position also requires leadership, strong ability to multi-t...Show moreLast updated: 22 days ago
- Promoted
Manager Service Delivery
ReSource Probangalore, karnataka, in We are ReSource Pro Operational Solutions Private Limited, Bangalore.ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through ope...Show moreLast updated: 21 days ago
- Promoted
Manager, Service Delivery
ReSource ProBengaluru, Karnataka, India We are ReSource Pro Operational Solutions Private Limited, Bangalore.ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through ope...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager
ThoughtFocusbangalore, karnataka, in ONLY IMMEDIATE JOINERS (0-10 days).Delivery Manager – Capital Markets (BFSI Domain).Delivery Head – Financial Services.The ideal candidate will have strong experience delivering.This is a critical ...Show moreLast updated: 8 days ago
- Promoted
Delivery Manager
Persistent SystemsBengaluru, India This Delivery Manager role requires a seasoned leader with strong domain expertise in a solid technical experience in Data & Analytics.
The candidate will drive delivery excellence, customer engagem...Show moreLast updated: 22 days ago
- Promoted
Quantiphi - Delivery Manager
QuantiphiBangalore, India While technology is the heart of our business, a global and diverse culture is the heart of our success.We love our people and we take pride in catering them to a culture built on transparency, div...Show moreLast updated: 30+ days ago
- Promoted
AMS Service Delivery Manager
ConfidentialKolkata, Bengaluru / Bangalore The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project ...Show moreLast updated: 30+ days ago
- Promoted
Rimini Street - Delivery Manager - Professional Service
Rimini Street India Operations Pvt. Ltd.Bangalore, India Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMwar...Show moreLast updated: 30+ days ago
- Promoted
Service Deliver Manager
Tata Consultancy Serviceshosur, India Tata Consultancy Services is hiring for.WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra,.Experience in Service Del...Show moreLast updated: 1 day ago
- Promoted
Service Delivery Manager-AMS
ConfidentialBengaluru / Bangalore, India At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash th...Show moreLast updated: 5 days ago
- Promoted
- New!
Technical Delivery Manager
The Ksquare GroupBangalore, IN Technical Delivery Manager (Digital, Data, QE & Salesforce).Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data / Analytics, Qualit...Show moreLast updated: 12 hours ago
- Promoted
Amadeus Labs - Manager - Service Delivery & Support
Amadeus LabsBangalore, India Description : Job Title : Manager IBS Service Delivery & Support.Summary Of The Role : Youll promote operational ...Show moreLast updated: 28 days ago
- Promoted
Ascendion - Senior Service Delivery Manager
AscendionBangalore Were Hiring : Service Delivery Manager (Java Delivery) Location : Bangalore (Hybrid) Experience : 14+ Yea...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery - Associate Manager
AVASO Technology Solutionsbangalore, karnataka, in Position Title - Associate Manager - Global Services Delivery.In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Project Manager
Live Connectionshosur, tamil nadu, in Service Delivery Manager (Life Sciences Domain).Please share me only if your match the requirement others stay away!.Hiring : Service Delivery Manager (Life Sciences Domain).Service Delivery Manager...Show moreLast updated: 8 hours ago
- Promoted
Five9 - Service Delivery Manager
Five9Bangalore Description : Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to c...Show moreLast updated: 19 days ago
- Promoted
ReSource Pro - Service Delivery Manager
ReSource proBangalore, India Purpose of the Position : - In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for t...Show moreLast updated: 30+ days ago