Quantiphi - Delivery Manager

Role : Engagement Manager (Managed Services Lead).

Experience : 12+ Years.

Summary.

• We are looking for a strong Delivery lead with people management experience to lead a team of business analysts and engineers focused on building and driving solutions and insights to drive business efficiency and customer experience for all the projects.
• The ideal candidate will have strong project management, leadership and cross-group collaboration skills.
• As an Managed Services lead, you will be responsible for ensuring successful service delivery, contract, SLA documentation and execution, change management, and key performance reporting for the managed services segment.

Qualifications.

• 10+ years of experience in IT Major Incident Management (MIM), IT Service Management, Problem Management and Change Management.
• Experience in running the MIM process across third party and Internal cross functional stakeholders in fast pace IT delivery set up.
• Proven experience in handling the bridge call for issue triaging.
• Familiar with any ITSM tool (Remedy, Service Now, CARS etc. ) and JIRA.
• Expertise in supervising multiple delivery and support projects.
• Strong communication, interpersonal and managerial skills is a must.
• Experience in handling large teams for multiple shift timings and scaling up is a must.
• Strong analytical skills, Attention to detail and a good Team Player.

(ref : iimjobs.com)