Service Delivery Manager-AMS

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• Provide technical support for cloud databases and consumer data platforms across APAC.
• Ensure smooth data transactions between upstream and downstream systems.
• Monitor service performance and drive SLA compliance.
• Investigate and resolve incidents; manage problems and escalations.
• Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations.

Your Role

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Skills Required

Process Optimization, Sla Management, Service Delivery, Problem Management, Root Cause Analysis