ReSource Pro - Service Delivery Manager

Purpose of the Position :

• In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate.
• Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure, managing finances and budget.
• You will lead and manage the internal delivery teams to review incidents, problems and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
• You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met.
• Identify and lead the department, division or company level projects to realize corporate goals and strategies.

Principal Responsibilities :

Description (Do in order to / to) :

1) Talent Inventory :

2) Establish Delivery Processes :

3) Client Services :

4) Supervise Staff :

5) Business Growth

6) Manage Customer Expectations :

7) Problem Solving

8) Managing Projects

9) Employee Engagement and Budget

Qualifications :

(ref : iimjobs.com)