Amadeus Labs - Manager - Service Delivery & Support

Description : Job Title :

Manager IBS Service Delivery & Support.

Summary Of The Role :

Youll promote operational excellence and service performance for critical business applications supported by BSS.

Youll coordinate support teams, vendors, and stakeholders to deliver reliable, user-focused outcomes while fostering automation and continuous improvement.

In This Role Youll / Your Main Responsibilities :

• Promote service delivery governance, Service Level Agreement (SLA) compliance, and automation adoption across supported applications.
• Coordinate readiness activities for new services and upgrades, ensuring documentation and knowledge bases are maintained for support teams.
• Monitor and report on SLAs, Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs), and facilitate service reviews.
• Collaborate with internal teams and vendors to resolve incidents, implement automation solutions, and improve service performance.
• Develop effective relationships with stakeholders and vendors, manage budgets, and support staffing aligned with strategic goals.

About The Ideal Candidate :

What We Can Offer You :

Diversity & Inclusion :

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

(ref : iimjobs.com)