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Technical Support Executive
ConfidentialNoida30+ days ago
Job description0-5 years of experience in International Technical Support (Voice) . Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24 7 Working Environment Graduation not required Rotational shifts & Rotational week offs Exclusions : Undergraduate Fresher are not eligible / Graduate freshers with Non Technical education are not eligible. Salary ranges from 3.2 LPA to 4.99 LPA. Medicare Facilities Both side cab facilities.
Role & Responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
- Walks customers through common phone hardware and software configurations to maximize service functionality
- Provides solutions and resolution resources for customer repair problems
- Interfaces with customers over the phone providing status updates and ensuring service has been restored
- Escalates appropriate technical issues to upper-level technical support when needed
Additional Job Description Preferred Candidate Profile
Perks and Benefits
Skills Required
Technical Support, Customer Interaction
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Technical Support Executive • Noida
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