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Technical Support Engineer (AlgoSec)

Think Future Technologies Pvt Ltdgurugram, India

1 day ago

Job description

We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24

7 support operation & providing support to the customers world-wide.

Roles & Responsibilities :

Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.

Maintaining and updating the knowledge base, participating in the buildup of the support organization.

Introducing support methodologies, tools and more.

Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.

Qualifications :

At least 3 years previous experience in similar position, in a software company

Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet,

etc.)

Experience in Linux / UNIX environments.

Experience in support of network security software products.

Experience in SRE / DevOps – Major advantage.

Excellent written and verbal communication skills in English.

Willingness to work at irregular hours, to support our customers world-wide; we are a

24x7 Support operation.

Independent, resourceful, problem-solver, result oriented.

Team player, pleasant and with a high level of integrity.

Operating well under-pressure, multi-tasking.

Excellent interpersonal and representational skills.

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Technical Support Engineer • gurugram, India

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