Technical Support Executive

Job Description : Technical Support Executive

Location : New Delhi

Job Duties :

1. Handling Calls : Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.

2. Communication : Communicating with customers through various channels, including email, Calls and WhatsApp.

3. Customer Service : Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues : Escalating unresolved issues to appropriate management or departments for further action.

5. Follow-up : Conducting follow-up with customers to ensure issues are resolved to their satisfaction.

6. Customer Records : Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.

7. Reporting : Completing call logs and generating relevant reports for management