Salesforce Business Analyst Manager

Key Responsibilities

• Project Delivery & Ownership :
• Lead end-to-end Salesforce implementation projects, ensuring objectives, timelines, and quality standards are met.
• Take ownership of work streams, from design and development to deployment and support.
• Technical Expertise :
• Design and develop solutions using Salesforce configurations, adhering to best practices.
• Ensure robust understanding and implementation of Salesforce functionalities, including data security, access models, and reporting features.
• Proactively identify opportunities to improve processes, functionalities, and user experience within the Salesforce ecosystem.
• Stakeholder Management :
• Act as the primary point of contact for business teams engagements, demonstrating excellent communication and presentation skills.
• Facilitate workshops to gather requirements, present solutions, and conduct system demos for stakeholders.
• Team Leadership :
• Lead and mentor a multi-member team, ensuring successful delivery of project objectives.
• Resolve project risks and issues or escalate them appropriately to ensure timely resolution.
• Innovation & Strategy :
• Stay abreast of global trends and Salesforce advancements (Einstein AI, Chatbots, Industry Clouds, etc.) to address business needs effectively.
• Contribute to internal initiatives by building domain expertise and sharing knowledge.
• Documentation & Planning :
• Prepare and maintain comprehensive project documentation, including requirement documents, system design, use cases, test plans, and training materials.
• Accurately estimate effort and costs for system design and development.

Required Skills & Experience

Qualifications

Skills Required

Salesforce, Service Cloud, Sales Cloud