Salesforce Business Analyst

Key Responsibilities :

• Collaborate with business stakeholders to gather and document detailed business and functional requirements.
• Translate business needs into Salesforce user stories, acceptance criteria, and functional specifications.
• Conduct workshops, interviews, and requirement-gathering sessions.
• Analyze current business processes and recommend Salesforce-enabled improvements.
• Support Salesforce configuration and testing activities (UAT, functional testing).
• Assist in designing Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, or other modules.
• Create reports, dashboards, and data visualizations to support decision-making.
• Document process flows, use cases, and user manuals for Salesforce applications.
• Provide user training and support adoption of new features and enhancements.
• Work with cross-functional teams, including IT, developers, and third-party vendors.

Required Skills and Qualifications :

Skills Required

Business Analyst, Validation Rules, Agile, Scrum