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Service Desk Team Leaders

Service Desk Team Leaders

Redwolf + RoschAU
4 days ago
Job description

The Company

Join a leading technology organisation dedicated to delivering exceptional customer service and reliable ICT solutions. You’ll be part of a collaborative, high-performing team that values innovation, accountability, and professional growth.

The Role

As the Service Desk Team Leader , you’ll oversee the performance and development of Service Desk Officers while ensuring the consistent delivery of high-quality technical support. You’ll play a key role in maintaining service excellence, developing staff capability, and driving continuous improvement within the team.

Responsibilities

  • Lead, coach, and support Service Desk Officers to achieve KPIs and performance goals.
  • Oversee day-to-day service desk operations to ensure timely issue resolution.
  • Develop and document procedures to improve incident response, installations, and training.
  • Identify and implement quality improvement initiatives and measurement strategies.
  • Foster collaboration, problem-solving, and customer-focused service delivery.

You

You’re a confident and proactive team leader with strong technical understanding and a passion for delivering outstanding customer service. You bring :

  • Proven experience leading teams in an ICT Service Desk environment.
  • A strong focus on service excellence and performance management.
  • The ability to prioritise, plan, and execute under pressure.
  • Excellent communication and documentation skills.
  • A collaborative mindset with a drive for continuous improvement.
  • Benefits

  • Attractive hourly rate + 30% night shift loading.
  • Stable 4 nights on / 4 nights off roster.
  • Comprehensive 4–5 week day shift training program.
  • Opportunities for career development and skills growth.
  • Supportive and collaborative team culture.
  • Apply Now

    If you’re ready to lead a high-performing service desk team and contribute to a dynamic, customer-focused ICT environment, we’d love to hear from you.

    Apply now with your resume and a brief cover letter (word docs) outlining your experience and leadership approach.

    Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.

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    Team Leader • AU

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