Customer Service Team Member - Ecommerce Global Support Centre

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We are looking for our next superstar Customer Service Team Member to join our team on a 6- month contract! Your primary focus will be providing customer service support for any online and store queries and complaints. You will ensure that the customer service provided is timely and simplified to exceed customer expectations and provide a world class experience across all communication channels (phone, email, chat, webform). We are looking for someone who is passionate about creating positive customer experiences, so if this sounds like you, apply now!

SKILLS & EXPERIENCE

• Previous experience in an online customer service role is highly advantageous, preferably in retail
• Exceptional written and verbal communication skills
• Outstanding customer service, organisation and time management skills
• Ability to ability to navigate queries of an urgent and sensitive nature
• Zendesk CRM experience desirable but not essential

BENEFITS

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at