Seeking Service Desk Analyst & Service Desk Engineer - SE Suburbs - Analyst Package $86K & Engineer Package $92K

Seeking Service Desk Analyst & Service Desk Engineer - SE Suburbs - Analyst Package $86K & Engineer Package $92K

Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects?

Seeking : Service Desk Analyst

This role looks after Level 1 Support, ideal for a graduate with 1+ years of experience and a person willing to grow and learn

Service Desk Engineer

This role looks after Level 2 Support, ideal for an Engineer with 3 years experience with good troubleshooting skills, this role also has an opportunity to run small projects (e.g. printer fleet rollouts, Active Directory group policy changes)

Industry :

Pharmaceutical Manufacturing

Location : South-Eastern Suburbs

Salary : Analyst Package $86K & Engineer Package $92K

Day to day aspects of the Service Desk Analyst Role :

• Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations. Working at our level 1 ICT Service Desk
• Primarily at one of our two main sites to welcome end-user requests and provide advice in conjunction with technical support
• The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications, client networks and conferencing facilities.
• Identification and logging of incidents, triage, categorisation and request prioritisation
• Participate in after-hours on-call roster supporting after hours production and operations
• Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.
• Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services
• Work in accordance with personal and department agreed Service Levels.

Day to day aspects of the Service Desk Engineer role :

IMPORTANT : It is a requirement of all our jobs that you have a PR or AU / NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.

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