Director - Customer Success (Life Sciences / US Healthcare)

Customer Success at Innovaccer :

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

Requirements

About the Role :

The role of the Director-Customer Success (Life Sciences / US Healthcare) is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You'll work as part of and also manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry. You'll immerse yourselves in our customers' most intricate workflows, explore the business problems and understand their true needs, and deliver our solutions that enable our customers to scale and drive adoption while ensuring a great experience for your customers. The problems you tackle will require an analytical and technological mindset, a sharp intuition for the key business and technology issues, and a strong degree of user empathy.

A Day in the Life :

• Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. Build a client relationship and acts as a trusted advisor to the client
• Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering / product manager and delivery pod (Data Analysts, FDEs, QA engineers, developers, and designers)
• Manage the overall budget and adherence to schedule
• Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups
• Present the results of our work and proposals for future work to audiences across all layers of our customers organization

What You Need

We offer competitive benefits to set you up for success in and outside of work.

Benefits

Here's What We Offer :

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer :

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [HIDDEN TEXT]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer :

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.

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Skills Required

Management Consulting, Business Requirement Gathering, Customer Success