Director of Customer Success

About Sirion

Sirion is the world's leading AI–native Contract Lifecyle Management (CLM) platform , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.

For more information, visit www.sirion.ai .

Power the Future of AI & Why This Role Matters

Join us as an Director – Delivery & Customer Success (CLM) and play a mission-critical role in ensuring our enterprise customers experience success across the entire contracting lifecycle. With 12+ years of experience in delivery, CLM, and enterprise SaaS, you will drive seamless pre- and post-signature execution, ensure delivery governance, and maximize customer value through adoption, retention, and expansion. By leading delivery operations for a multi-million-dollar enterprise portfolio, you will directly influence Sirion's growth trajectory, customer advocacy, and category leadership.

How You'll Make an Impact :

• Own End-to-End Delivery — Lead the delivery of enterprise CLM programs across pre- and post-signature phases, ensuring on-time execution, value realization, and measurable business outcomes.
• Drive Customer Success Outcomes — Improve renewal rates, reduce churn, and expand account growth through delivery-led adoption and value-driven upsells.
• Champion the Customer Journey — Map and optimize the delivery lifecycle from contracting and onboarding to implementation, adoption, and advocacy.
• Strengthen Governance & Metrics — Establish delivery governance, SLA adherence, and operational dashboards that provide transparency for internal and customer executives.
• Lead a World-Class Team — Attract, mentor, and scale a global team across delivery, customer success, and support functions, fostering collaboration and continuous learning.
• Leverage Technology & CLM Innovation — Utilize Salesforce, Gainsight, and CLM platforms alongside delivery tools like ServiceNow, JIRA, and CogniSaaS to enhance efficiency and predictability.
• Influence Product & Business Strategy — Provide structured feedback from customer engagements to Sirion's product and engineering teams to shape future innovation in CLM delivery.

Skills & Experience You Bring to the Table

Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.

Excited about this opportunity

We'd love to hear from you! To apply, simply visit our Career at Sirion page and follow the easy steps to submit your application.

Skills Required

Salesforce, Servicenow, Jira