Innovaccer - Director - Platform Enablement & Training

Description :

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Customer Success at Innovaccer.

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organizations business goals.

If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role :

We are seeking a visionary Director Platform Enablement and Training-Platform Management to grow the Gravity platform usage.

In this strategic leadership role, you will develop and execute a comprehensive global enablement strategy that empowers Innovaccers Sales, Marketing, Customer Success, Support, and Product teams along with our expanding network of system integrator (SI) partners to effectively adopt and evangelize the Gravity platform worldwide.

You will deliver high-impact training and certification programs, build community and evangelism initiatives, and create enablement resources that accelerate platform usage and reinforce Innovaccers value proposition in the market.

This director-level role is integral to our innovation-driven culture and requires a blend of visionary leadership, cross-functional collaboration, and executional excellence to drive measurable business outcomes.

A Day in the Life :

• Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform.
• Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals.
• Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement.
• Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners.
• Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners.
• Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform.
• Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide.
• Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services.
• Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials.
• Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness.

What You Need :

We offer competitive benefits to set you up for success in and outside of work.

Heres What We Offer :

Bring your furry friends with you to the office and let your colleagues become their friends, too.

Where and how we work :

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment.

Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal opportunity employer.

We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer : Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us.

We do not guarantee job spots or engage in any financial transactions related to employment.

About Innovaccer :

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes.

The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance.

Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure extending the human touch in healthcare.

(ref : iimjobs.com)